We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

your name
address
phone number
email address
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

Pricing

All prices shown are in UK pounds sterling.

Delivery

When products are currently in stock, we aim to process and despatch all orders within 3 days. However, if any items are not currently in stock, delivery may be delayed. Please therefore allow up to 28 days. We aim to keep you informed via email of the progress of your order. If you require an update at any stage though, please do not hesitate to contact our sales team via the 'Contact Us' button at the top left of this page..

Parcels are sent with the Royal Mail, Parcel Force or Interlink Express (Delivery via Parcel Force or Interlink is between Mon - Fri 7.30am - 3pm). We can only deliver to your delivery address given at the time of order. Some orders will need to be signed for on delivery. After they have been sent we can not change the delivery address for any reason. Orders canceled or refused on delivery after they have been sent will incure a redelivery / return fee of £15 (excatly what Interlink charge us to return a package to us, plus our outgoing postage charge)

Part shipping of orders is done at our own descretion.

IMPORTANT - Please ensure the address you provide is 100% correct, full and complete with postcode. You will be sent an email after ordering that confirms your order details. Make sure they are correct. We are not responsible for orders lost in transit if the postcode or other parts of your address are wrong.

Refunds and Exchanges

Please make your selections carefully. We will accept returns providing these are made within forteen days of you recieving your goods AND the item reaches us in its original condition (the item must be unopened) - You do not have to give a reason. Please contact us before returning any item.

All refunds will be processsed within 14 days. Please note that we can not refund the postage on any items returned to us. If returning a product to us, please email us with the details before doing so. We can not refund the shipping cost of delivering the products to you.

Customer Services

We aim to offer an efficient and courteous service to our customers. It is our policy to acknowledge all orders and notify you of an expected despatch, and to meet this date in the vast majority of cases. If our service falls below that to which you have a right to expect, or you have any suggestions for the improvement of this site, please email our Customer service team at via the 'Contact Us' button at the top left of this page.

International Orders

We aim to send all international orders as soon as possible. Sometimes we will require further information before we can dispatch an order. We will contact you if this is required. On rare occasions we will have to refund some international orders for various reasons including the overall size of the order, concerns over delivery etc.

Customer Complaints

If you unhappy with the service you recieve from World Ideas please contact us imdetaildly so we can correct the situation. All emails we be responded to within 3 days. We will also keep you informed of everything we are doing to correct the situation until the problem has been solved.

Customer details

Your details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website and any forthcoming affiliated sites. If you wish to be removed from any mailing lists, please contact our sales team.

Ways of Paying

For security purposes all credit card transactions are handled via a secure server and processed by WorldPay, our online clearing agents. BargainBrands.co.uk have no access to your credit card details. We accept all major credit cards (Visa, Mastercard etc) and Switch.

You are also able to pay by cheque. Please make the cheque payable to World Ideas Limited and post to

World Ideas Limited
Airport House
Kingsmill Lane
South Nutfield
Surrey
RH1 5JY

The above terms and conditions do not affect your statutory rights.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

World Ideas Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new steam mop from us we would accept their steam mop and prevent it going into a landfill site by disposing of it safely.

Customers must return their WEEE item to us within 28 days of purchasing their new item.

If you wish to return your WEEE item, please contact us at the helpdesk or click
http://worldideas.helpdeskconnect.com/?cmd=addticket&sid=

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

If you have any further queries relating to this site, please contact us via the 'Contact Us' button at the top left of this page

Many thanks for visiting.